Exchange/ Refund policy

  • Gold Jewellery:
    • Exchange / Refund on Gold weight according to current gold Price (Terms & Conditions apply)
  • Diamond Jewellery:
    • 100% Exchange after One Year (only with Diamond Jewellery)
    • 100% Cash Refund after Two Years.
    • 80% Cash Refund after One Year.
    • 70% Cash Refund before One Year.
  • Polky / Promotional Diamond Jewellery:
    • 80% Exchange after One Year (only with Polky / Promotional Diamond Jewellery)
    • 80% Cash Refund after Two Years.
  • Platinum Jewellery:
    • 80% Exchange after One Year (only with Platinum Jewellery)
    • 80% Cash Refund after Two Years.
  • 10% Further Deduction on Exchange/Refund before above mentioned time period.
  • In case of Sale Return minimum one week is required for jewellery verification.
  • Advance Payments are only adjustable not refundable.
  • Above mentioned Terms & Conditions will not apply on damage/customized/partially lost jewellery.
  • Increase in Gold Price / Currency will be applied if advance paid amount is less than 90%
  • Advance should be deposited within two days from order date otherwise rate will not be fixed.
  • In case of exchange/refund 10% further deduction will be applied, if customer fails to produce the original invoice/certificate.
  • All above terms and conditions are valid only for Damas in the Pakistan region.

NOTE:

  • Increase / decrease in Gold / Diamond prices will not affect the exchange / refund policy of Diamond / Polky jewellery.
  • Diamond Jewellery: 70% cash refund before one year.